Shipping & Returns
RETURN & REFUND POLICY
Effective Date: 3/1/2026
MAJI Makers strives to provide high-quality products and excellent customer service. Because many of our products are custom made, our return policy differs from standard retail.
Custom or Personalized Products
Custom, personalized, engraved, printed, embroidered, or made-to-order products are non-refundable and non-returnable unless:
- The item arrives damaged during shipping
- The item contains a manufacturing defect
- We made an error in the customization
If there is a problem with your custom order, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the item
- Description of the issue
If the issue is confirmed to be an error on our part, MAJI Makers may offer:
- A replacement
- A refund
- Store credit
Non-Custom Products
Non-custom items that are not personalized or made-to-order may be eligible for return under the following conditions:
- The return request must be made within 14 days of delivery
- Items must be unused, unworn, and in original packaging
- Items must be in resalable condition
Customers are responsible for return shipping costs unless the return is due to our error.
Restocking Fee
Approved returns for non-custom items may be subject to a restocking fee of up to 20% of the purchase price.
This fee helps cover:
- Payment processing fees
- Inspection and handling
- Repackaging and inventory processing
The restocking fee will be deducted from the refund amount.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Engraved items
- Custom printed apparel
- Embroidered products
- Clearance or final sale items
- Gift cards
- Items returned used or damaged by the customer
Refund Processing
Once a return is received and inspected, approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your payment provider.
Order Issues
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos so we can resolve the issue promptly.
Contact
For return requests or questions, please contact:
MAJI Makers
Email: majimakers2025@gmail.com
SHIPPING POLICY
Processing Time
Most custom orders require 7–10 business days for production before shipment.
Production time may vary depending on order volume or product complexity.
Shipping Methods
Orders are shipped using trusted carriers. Delivery times vary based on destination and selected shipping method.
Once shipped, customers will receive tracking information when available.
Delays
MAJI Makers is not responsible for shipping delays caused by:
- Weather
- Carrier issues
- Customs processing
- Holiday volume
CANCELLATION POLICY
Orders may be canceled within 12 hours of purchase.
After this window, production may have already started, and cancellations may not be possible.
Custom items that have entered production cannot be canceled.
CUSTOM DESIGN POLICY
Customers submitting artwork or custom designs agree that:
- They own the rights to the design or have permission to use it.
- The artwork does not violate copyright or trademark laws.
- The design does not contain offensive or illegal material.
MAJI Makers reserves the right to decline any order that violates these guidelines.
COPYRIGHT NOTICE
All images, designs, product listings, and content on this website are the property of MAJI Makers unless otherwise stated.
Content may not be copied, reproduced, or distributed without written permission.
CONTACT PAGE TEXT
If you have questions about an order, please contact us.
MAJI Makers
Email: majimakers2026@gmail.com
Response Time: 1–5 business days